Consulting &
Workshops
Consulting &
Workshops
a few businesses, associations, and organizations that Ralph has worked with
Five-Star Leadership Training
The challenge with “One and Done” training sessions, is we often overload the attendees with great information, (tools, tips, strategies as well as new perspectives) that are designed to get everyone really excited about creating and managing a five-star leadership team.
Then we go back to work and find everything that has happened in our facilities, while we’ve been gone, is impatiently waiting. There are dozens of phone messages, even more emails and the line of employees who “need to talk” now wraps around the lobby.
This program is designed to challenge, engage, inspire and educate all levels of leadership within your organization, from your most seasoned managers, to your super-workers, who are looking to join the management team, this program provides all the tools and the strategies they will need to become effective managers.
The Five-Star Leadership Training Program is a twelve (12) month program that rotates every other month, for a total of six (6) full day management development workshops a year.
See if Ralph is available for your event
Dietary as a Business
Ralph works with long-term care facilities to create, implement and oversee a dining services quality assurance program. This includes the establishment of policies and procedures, training guidelines, inspection forms, log books, job routines, time and work schedules, deliver meal times, determination of daily/weekly/monthly supply requirements, preparation of budgets and annual in-services. As well as providing management training and general oversight of the operations of the dining services departments.
Need a Workshop Customized to Fit the Needs of Your Event?
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Housekeeping as a Business
On average, housekeeping (in long-term care) makes up between 15%-20% of the total budget. Until recently, housekeeping has been looked at as a necessary evil; a fixed cost. However, with increased regulations, stronger infection control guidelines, limited budgets, a competitive market place and higher expectations from residents and their family members, it has become necessary to look at housekeeping differently: i.e. as a business. This seminar breaks down a typical housekeeping department (in long-term care), into four parts: Management, Work Loading, Tracking (and Inspections) and Financials.
Clients RAVE about Ralph
“Ralph Peterson is an energetic and dedicated professional. Ralph always has a smile on his face and a good word for everyone. You feel better after even a brief encounter with Ralph. How many people can you say that about? I hope you too will be fortunate enough to work with Ralph Peterson. He is a superb speaker and, if you’re the meeting planner who books him, he will reflect well on you!“
“I recently attended a Bronze Quality Award seminar led by Ralph where he exhibited vast knowledge of the review process, examples of what is appealing to a reviewer and suggested verbiage to avoid. Ralph positively connected with each participant which allowed participants to maintain engagement in active thought process throughout the entire day. Attend a program led by Ralph and you will leave with material beneficial to you and/or your community.”
“Having worked with Ralph for a four year period of time and having seen him in action both in training situations as well as speaking engagements, I can honestly say he has been one of the most effective and inspirational people I have ever worked with. Highly motivational, Ralph always brings infectious energy to his training sessions and seminars leaving both manager and lay staff with excellent levels of retention as well as a renewed sense of purpose and perspective.“
“I had the recent pleasure of attending Ralph Peterson’s seminar, “Managing in the Millennium.” With exceptional humor, energy and charisma, Ralph was able to establish a connection with the entire room. The time flew and I didn’t see one person distracted with their technological devices- a true modern-day barometer of audience engagement. Highly recommended!“
Laundry as a Business
(2 – 4 hours)
Making sure nurses have enough linen to provide care and comfort to residents, as well as ensuring the residents personal laundry is cleaned, labeled and delivered in a timely manner, is the hallmarks to having happy residents, nurses and family members. This seminar breaks down a typical laundry department (in long-term care), into four parts: Management, Work Loading, Tracking (and Labeling) and Financials.
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Bronze Quality Award Workshop
Ralph Peterson offers coaching for the AHCA/NCAL National Quality Award Program. The program is based on core values and criteria of the Baldridge Performance Excellence Program. It provides a pathway for providers of long-term care services to journey towards performance excellence.
Bronze Award applicants begin their quality award journey by developing an organizational profile including vision and mission statements, an awareness of their environment and customer expectations, and demonstration of their ability to improve a process.
Participants will respond to all 21 Criteria of the 2021 Bronze Award. Using case study, lecture, videos, sharing and feedback, participants will work on completing a Bronze application for their facility during the workshop.
In Ralph Peterson’s Bronze Quality Award workshop, attendees will leave with an application that is 90% complete. His Bronze Quality Award workshop can be held in person or virtually.
In this session, participants will:
- Gain knowledge of the AHCA/NCAL Bronze National quality Award Application Process
- Understand the technical requirements of the application process and re-certification policy of the Award Program
- Review and learn the Bronze Quality Award Criteria
- Develop the framework of a Quality Award Application
Any Questions You May Have, Please Reach Out
Silver Quality Award Workshop
Ralph Peterson is a Master Examiner for the AHCA/NCAL Quality Award Program. He offers virtual quality award workshops.
In Ralph Peterson’s Silver Quality Award workshop, applicants will respond to the basic and select overall item requirements within the seven Baldrige categories.
Using case study, lecture, videos, sharing and feedback, participants will work on completing a Silver application for their facility during the workshop.
Studies show, nursing homes that apply for and win a Quality Award through AHCA/NCAL reduce turnover, increase engagement, make more money and provide better care for their residents.
In this session, participants will:
- Gain knowledge of the AHCA/NCAL Silver National quality Award Application Process
- Understand the technical requirements of the application process and re-certification policy of the Award Program
- Review and learn the Silver Quality Award Criteria
- Develop the framework of a Silver Quality Award Application
- Learn HOW to write an application – that ensures the best results
Five-Star Leadership Retreat
(2 Full Days)
Building a Five-Star Leadership Team Retreat is a two-day, full immersion, fun and interactive crash course on both the highs and the lows of leading a health care organization in todays environment.
KEY TAKE-AWAYS
Do you believe in magic? Two days is all it takes to get your leadership team fully engaged, educated, committed and ready to proactively seek out issues and inefficiencies inside your facility. After just two days, your department heads will build strong bonds with each other. They will open up clear lines of communication, challenge each other to raise their standards and learn the value of clearly defining expectations.
This leadership retreat is offered in person or virtually.
**For best results, the retreat is held off site and includes the executive team, all department heads and as many key supervisors as possible.**
Book a Discovery Session with Ralph
Find Out if Ralph is a Good Fit for Your Event or Company Meeting by Scheduling a Free 30-Minute Discovery Session
